Sainsbury’s Bank Announces Appointment Of Chief Operating Officer

11 March 2013

Sainsbury’s Bank is delighted to announce today the appointment of Steve Burke as Chief Operating Officer, effective immediately.

Steve was previously Executive Director & Chief Operating Officer of Diligenta, a subsidiary of Tata Consultancy Services, the world’s leading IT consulting, services and business process outsourcing organisation. At Diligenta, Steve set up its operational strategy including the creation of an outsourcing utility model and IT transformation programmes.

Previously, Steve worked for Friends Life and Axa Life and has enjoyed over twenty years in operations roles where he led IT and change as well as customer service functions.

He joins Sainsbury’s Bank at an exciting phase of its growth, with the business enjoying four consecutive years of profit growth.  The Bank is committed to providing its customers with the level of service they expect from Sainsbury’s.

Steve will look after all aspects of operations including IT and change, distribution and customer service. He will report to the Bank’s Chief Executive Officer, Peter Griffiths.

Peter Griffiths, CEO of Sainsbury’s Bank, said:  “We are delighted that Steve is joining Sainsbury’s Bank.  Steve has a proven track record of delivering significant cost reductions whilst improving customer service. We believe his experience will be an asset to the bank as we enter this next chapter of our growth.”

Steve Burke said: “It is an exciting time to be joining Sainsbury’s Bank and I am looking forward to working with Peter and the team to help drive further growth and deliver service in the manner the Sainsbury’s customer has come to expect. We have a unique customer proposition and a massive opportunity with 22 million customers visiting Sainsbury’s stores every week.”

Steve is re-locating to Edinburgh from Bristol.

The Bank recently reported a 26% year on year reduction in reportable FSA banking complaints. The supermarket bank reports less than 1 (0.97) complaints per 1000 accounts and resolves 84% of banking complaints within 4 weeks.


For further information:

Sainsbury’s Bank
Phil Anderson                                       Natasha Virtue
0207 282 1031                                       0131 338 2974

Notes to Editors

Sainsbury’s Bank
Third Quarter Trading Statement for the 14 weeks to the 5th January, 2013:

• Total new business volumes(excludes savings) for third quarter up by 13% year on year;
• Insurance new business up by 15% year on year;
• Active Accounts up by 11% year on year.

The supermarket  bank’s commitment to the provision of value and quality as well as Nectar rewards for the Sainsbury’s  customer continues to give  them a compelling reason to choose Sainsbury’s for both their family’s banking and grocery needs.

About the Bank:

Sainsbury’s was the first major British supermarket to open a bank, commencing trading in February 1997. Benefiting from a fantastic, trusted brand that enables us to combine the shopping experience with personal finance, Sainsbury’s Bank provides a range of quality products including insurances, credit cards, savings and loans. Our proposition is to make shopping more rewarding by offering customers great products at fair prices, while consistently rewarding shoppers for their loyalty and being easy to do business with at all times.  Our products consistently top Best Buy tables and regularly win awards for quality, price and service.

This year, Sainsbury’s Bank has been awarded ‘Best Term Assurance Provider Direct’ – Moneyfacts Investment Life & Pensions; ‘Best Personal Loan Provider’ – Consumer Moneyfacts; ‘Best Low Rate Credit Card Provider’ – Moneynet; ‘Best Credit Card for use abroad (Gold)’ – Moneynet; ‘Best Loan Provider’ – Moneysupermarket Supers; ‘Pet Insurance Intelligent Choice, Customer Satisfaction’ – Consumer Intelligence; ‘Best Personal Loan Provider’ – Moneyfacts; ‘Best Direct Personal Loan Provider’ – Your Money Direct; ‘Best Online Pet Insurance Provider’ – Your Money Direct; ‘Best Loans Rate’ – Moneynet.

Sainsbury’s Bank is a joint venture between J Sainsbury plc and Lloyds Banking Group.

For further information and general Sainsbury’s Bank enquiries customers can call the freephone number on 0500 40 50 60 or visit